Support

Document Data Solutions’ commitment to our customers is to keep our products performing as expected.  However, at some point, you may have an issue where you need assistance from us.  If an issue were to arise, DDS not only has onsite service, but what separates us from our competition is the ability to service your system remotely through service.  This service is built into every product within the DDS suite and when the product is connected to the internet, it’s as easy as clicking the “Live Assistance” button.  98% of our customers are back into production with 1 hour from initiating an online service request.

The DDS service team is comprised of dedicated members across the country, with a combined over 75 years of technical experience in the printing and mailing industry.  Our goal is to keep our customers in production and in the event there is an issue, to get you back up and running as quickly as possible.  DDS wants our customers to be completely satisfied, by offering the same high level of service, whether online or onsite.

Should you have any questions for our service department, please email service at service@dds-usa.com or call 203-794-0520 ext. 158. 

DDS also offers service contracts to our customers so they can have “peace-of-mind”.  We offer a software only or a hardware and software service contract.  Purchasing a software service contract gives our customers the ability to be trained remotely, unlimited remote assistance during DDS’ normal business hours, access to software updates, and much more.  Purchasing a hardware and software service contract gets you everything the software only contract provides, but also a yearly onsite visit from one of our highly technical service technicians and depot maintenance.

If you have any questions about service contracts or concerns about DDS’ service department, don’t hesitate to email or call our Service Director, Walter Mierek at walt.mierek@dds-usa.com or 203-794-0520, ext. 155.